We are a handful of language experts who believe that mastering language (or as much as it can be mastered) is the key to success in this life. All of us have degrees involving some form of communication. Several of us were born in different countries and, as a result, speak other languages. And we're happy to say that not one of us is a language snob. (We don't like those types!)
Customer service is the foundation of our business model, and it is the only way that we can continue to be successful. Here are the four components of service that we value and offer to everyone.
We can't provide you with five-star service without understanding and feeling your language/communication need. If you're traveling to a French-speaking country for vacation but don't speak any of the language, you're probably going to be anxious about the impact to your trip? Because we have been in that situation before, we can effectively work with you to alleviate your concerns.
We believe that your time is valuable; we want to respect it as much as possible. That's why we have adopted a process-oriented approach to doing business. What does this mean for you? It means that the moment you entrust us with your inquiry, you will have a clear-cut map of how the project will move from start to finish. You will have access to an online timesheet to see the progress being made. You will also have contact information if any questions arise or if changes have to be made. You will know where we are at all times. At the end of the project, we'll send a feedback link for you to share with us your experience.
This speaks for itself. When we write your documents, we guarantee that they will be free from plagiarism. We guarantee that they will be written according to industry standards. When we translate your documents, we won't rely on software to do the work for us (although for repetitive translation tasks, we will use some software). We value you and your business, which is why we will do right by you. Every time.
Relationships make the world go 'round. You know that just as well as we do. That's why we're committed to building a quality relationship with you during our project. And just like in any relationships, we have to listen with intent to understand. We have to make adjustments based on your needs. We also may have to ask you to make adjustments based on the parameters of the project. Really, it's about operating symbiotically. You, our valued clients, are the reason for our existence. We will never forget that.